In general, we respond to regular inquiries within 3 business days. For urgent issues, we usually reply within 1 business day. Please also check your spam or promotions folder in case our email was filtered.

Please first review the activity rules you participated in, such as whether you left a comment within the specified top entries, and check your email for any replies from us confirming your participation.

Also, to allow more members to enjoy the benefits, if you have already received multiple free toys this month, your eligibility will be temporarily suspended and will be reactivated next month.

You do not need to pay any extra fees at all. We will fully cover the cost of the toys for you. Please make sure to recognize our official and only email address: support@tusuuo.com. Do not trust any emails or information pretending to be from us.

Becoming a basic member is completely free. You only need to provide a valid email address to join as a regular member. We will launch a premium membership subscription later, which offers exclusive benefits for premium members. However, regular members can still participate in the majority of activities on our website.

The delivery time for the toy depends on the shipping policy of the seller providing the free toy. Usually, most of the toys we recommend come from various brands on Amazon, and delivery typically takes 3-5 business days. If your toy hasn’t arrived after this period, we suggest contacting the seller directly or reaching out to us for assistance in tracking your shipment.

Since we do not sell the toys directly, we usually cannot provide return or exchange services. If there is a quality issue with the product itself, you can contact the seller for further negotiation. However, you can still reach out to us for assistance in handling related problems.

Currently, our activities are only available to users located within the United States. Your shipping address must be within the U.S. We plan to open participation to more countries and regions in the future, so please stay tuned to our website announcements.

Your privacy and security are absolutely guaranteed. We strictly protect users’ personal information, and all data is used solely to ensure the correct delivery of toys. It will never be disclosed to any third party.